At TicketoTrip, we want to make it easy for you to understand our refund and cancellation policy. Our policies are designed to ensure full transparency and to cover the administrative effort involved in processing manual requests.
We are committed to providing customers with clear information on refunds, applicable fees and post-booking services. By booking through our website, you agree to the terms and conditions set out in this Refund Policy and our Terms & Conditions.
24 Hour Cancellation Policy
Eligible bookings that are made at least seven (7) days prior to departure may be eligible for cancellation within 24 hours of purchase for a full refund. This is subject to applicable regulations and fare conditions.
Note: Although the airline or travel provider can approve a full refund, TicketoTrip will charge a service fee for handling manual cancellation requests, where applicable.
General Refund Guidelines
Provider Rules: Refunds are subject to the airline or travel provider’s fare rules and policies. Non-refundable bookings may only be eligible for a refund of applicable taxes and government-imposed charges only.
Refund Processing: Approved refunds are typically processed back to the payment method used within 7 to 10 business days.
No-Show Policy: If you do not cancel before the departure or do not show up for the scheduled trip, your booking may become non-refundable in accordance with provider policies.
